Returns & Exchanges
At Creswick Wool, we take pride in the quality of our home textiles and want you to be completely satisfied with your purchase. If your item is not quite right, you can return or exchange it within 30 days of delivery, provided it is in its original, unused condition.
Initiate Your Return
Contact our customer service team with your order number and reason for return to receive a Return Authorization number.
Pack Your Items
Carefully pack the items in their original packaging, ensuring all tags are attached and the product is securely protected.
Ship the Package
Affix the provided return label or use a trackable shipping service to send the package back to our distribution center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing