Frequently Asked Questions
Everything you need to know about our premium wool products and services.
What makes Creswick Wool products different from synthetic alternatives?
Our products are crafted from 100% natural fibers, including Australian Merino wool and Alpaca. Unlike synthetics, wool is breathable, hypoallergenic, and provides superior thermal regulation, keeping you warm in winter and cool in summer.
How should I care for my wool blankets and throws?
To maintain the longevity of your wool items, we recommend professional dry cleaning. For minor spills, spot clean with cold water and a wool-safe detergent. Never tumble dry, as high heat can cause natural fibers to shrink.
Do you offer international shipping?
Yes, we ship our premium home collections worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your location and the weight of your order.
What is your return policy for home textiles?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, bedding items such as pillows and quilts cannot be returned once opened unless they are found to have a manufacturing fault.
Are your wool products sustainably sourced?
Sustainability is at the heart of Creswick Wool. We work closely with local farmers who adhere to strict animal welfare standards and sustainable land management practices to ensure our wool is ethically produced.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.